3. Pegasus Airlines

Pegasus Airlines is another low-cost budget carrier and is the second largest airline in Turkey. It was named the cheapest low-cost European carrier in both 2013 and 2014, but cheap usually comes at a cost. Pegasus operates only 1 flight class on their aircraft with no in-flight entertainment or meals.Skytrax ratings gave nothing higher than a 3-star rating for any of the rated categories with the areas of standard of customer support service, handling delays/cancellations, in-flight entertainment and staff language skills all receiving below 2 stars.

2. Bulgaria Air

A relatively new carrier, Bulgaria Air was founded in 2002 and is based out of the
Bulgarian capital of Sofia. Even though this article is focused on product and customer service rather than safety, it’s worth noting that there are reports of numerous incidents where this airline has had aircraft skid off the runway and has had sanctions on flying in American airspace due to a lack of equipment safety documents. Skytrax ratings gives the airline a 2 star overall rating with some of the poorest rated categories being in-flight entertainment, staff response to requests, transfer services and arrival assistance.

1. Air Koryo

This North Korean state-owned carrier is the only airline to receive a 1 star overall rating from Skytraxairline rating system. That easily puts Air Koryo in the #1 spot for worst airline for product and customer service in the world. The amount of extremely poor 1 and 2 star ratings in the Skytrax categories are too numerous to name but here’s just a few: check-in service, transfer service, arrival assistance, comfort, language skills, and staff response to request all the the lowest ranking of 1 star. Air Koryo was also banned from flying within the EU in 2006 due to safety and maintenance concerns. In 2010 they were allowed to fly certain Tu-204s aircraft into the EU after improved safety features, however all other aircraft in the company’s fleet remain banned.