12. Tigerair
Tigerair, originally Tiger Airways is a Singapore born carrier that was meant to be on a similar level as low-budget European carrier Ryanair (mentioned later on this list). Singapore service started in 2004 and then the carrier expanded to Australia in 2007. In both markets Tigerair is widely considered sub-par by passengers due to their poor customer service and cheap product where absolutely everything costs extra. The company was even known to use their own poor reputation and complaints record as a publicity stunt to show their bottom-basement airfare prices. It seems however that even Tigerair is trying to start a new and better reputation as in 2013 they changed their name from Tiger Airways to Tigerair. They should probably realize it’s going to take a lot more than a name change to get off the worst airlines list any time soon.
11. EasyJet
Europe is infamous for it’s number of low-budget air carriers and UK based EasyJet is exactly one of these airlines. No one should really expect luxuries with any budget carrier but that doesn’t mean passengers should have to sacrifice service just to get a good deal. In the Skytrax quality rating, the airline received 2 stars or lower in the areas of in-flight entertainment and handling delays/cancellations. They also received only 2.5 star ratings for airline product information, in-flight service information, and arrival assistance. It sounds like if you fly with EasyJet you’d better prepare yourself for a lack of information.
10. Pakistan International Airlines
If you’re the kind of person who values timeliness Pakistan International Airlines is not one you should consider flying with. So far in 2015 their on-time performance average is a dismal 37.53% -granted they only fly about 3,000 flights a month compared to a major carrier like US Airways who operates nearly 90,000 each month but one would think less flights might make it easier to be on time. In addition, the Skytrax ratings show only 2 star ratings for important areas like check-in services, arrival assistance, transfer services and staff language skills.
